Shipping & Returns
Shipping Policy
Processing Time
All orders are processed within 1-3 business days. Orders placed on weekends or holidays are processed the next business day.
You will receive an email confirmation with your tracking number once your order ships. Please allow 24-48 hours for tracking information to update in the carrier's system.
Delivery Times
United States:
- Standard Shipping: 5-10 business days
- Expedited Shipping: 3-5 business days (where available)
International:
- We currently ship to the United States only
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method. Free standard shipping is available on orders over $99.
Order Tracking
Once your order ships, you will receive a tracking number via email. It is your responsibility to monitor your shipment and ensure someone is available to receive the package.
We are not responsible for packages marked as delivered by the carrier. If your tracking shows delivered but you did not receive your package, please contact the carrier directly to open an investigation.
Address Accuracy
Please ensure your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address change requests must be made within 12 hours of placing your order by contacting apexmane.support@apexmane.com.
Re-shipping orders due to customer address errors will incur additional shipping charges.
Delivery Issues
If your package appears lost or stuck in transit for more than 14 business days beyond the estimated delivery date, contact us at apexmane.support@apexmane.com with your order number. We will work with the carrier to locate your package or arrange a replacement if necessary.
Return & Refund Policy
Our 150-Day Guarantee
We stand behind ApexMane with a 150-Day Money-Back Guarantee. If you are not satisfied with your results after consistent use, we will refund your purchase.
To qualify for our guarantee, you must:
- Have used the product consistently for a minimum of 120 days
- Contact our support team FIRST at apexmane.support@apexmane.com before initiating any return
- Provide your order number and date of purchase
- Briefly describe your experience with the product
The guarantee does NOT apply if:
- You request a refund before 120 days of use
- You file a chargeback or payment dispute without contacting us first
- You purchased from an unauthorized reseller
- The product was not stored properly or was tampered with
How to Request a Refund
Step 1: Email apexmane.support@apexmane.com with the subject line "Refund Request - Order #[your order number]"
Step 2: Include the following information:
- Your full name
- Order number
- Date of purchase
- Reason for refund request
Step 3: Wait for a response from our team within 2-3 business days. We will provide return instructions if applicable.
Do not ship products back without authorization. Unauthorized returns will not be processed and will not be returned to sender.
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days.
Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.
Damaged or Defective Products
If your product arrives damaged or defective, contact us within 7 days of delivery at apexmane.support@apexmane.com. Include:
- Your order number
- Photos of the damaged product and packaging
- Description of the issue
We will send a replacement at no additional cost once the damage is verified. Do not discard the damaged product or packaging until instructed.
Order Cancellations
Orders can only be cancelled within 12 hours of purchase and before the order has shipped. To request a cancellation, email apexmane.support@apexmane.com immediately with your order number.
Once an order has shipped, it cannot be cancelled. You must wait to receive the product and then follow the return process if needed.
Important Notices
Contact Us First - No Exceptions
You must contact us before taking any of the following actions:
- Returning a product
- Requesting a refund
- Filing a dispute with your bank or credit card company
We are committed to resolving any issue quickly and fairly. Filing a chargeback or payment dispute without first contacting us is considered fraud if we have not been given the opportunity to resolve your concern.
If you file a chargeback without contacting us first, we reserve the right to dispute the chargeback with documentation of your purchase, delivery confirmation, and this policy which you agreed to at checkout.
Chargebacks and Payment Disputes
We take chargebacks seriously. If you have an issue with your order, we want to help. Contact us at apexmane.support@apexmane.com and give us the opportunity to make it right.
Filing a chargeback without contacting us first may result in:
- Your account being flagged and banned from future purchases
- Collection efforts to recover lost funds
- Reporting to fraud prevention databases
Most issues can be resolved with a simple email. Please reach out before disputing a charge.
Policy Agreement
By placing an order on apexmane.com, you acknowledge that you have read, understood, and agree to this Shipping and Returns Policy. This policy is subject to change without notice.
Contact Us
For any questions about shipping, returns, or your order:
Email: apexmane.support@apexmane.com
Response Time: 1-2 business days (Monday through Friday)
Please include your order number in all correspondence for faster service.