Terms of Service

TERMS OF SERVICE
ApexMane is a brand operated by White Huron LLC.

Last Updated: January 2026

Welcome to ApexMane. By placing an order through our website, you agree to the following Terms of Service. Please read them carefully before completing your purchase.

1. ACCEPTANCE OF TERMS

By accessing this website and/or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not place an order.

When you click "Add to Cart," "Buy It Now," or complete checkout, you are confirming that you accept these Terms of Service in full.

2. PRODUCT DESCRIPTION & PACKAGING

2.1 Product Authenticity

All ApexMane products contain the exact formulation as described on our website, including our proprietary RCP Complex (Redensyl, Capixyl, and Procapil). The product you receive is identical in formula, quality, and efficacy to what is advertised.

2.2 Packaging Disclosure

To ensure fast, reliable delivery and maintain competitive pricing, ApexMane products are fulfilled through our authorized distribution and manufacturing partners.

By placing an order, you acknowledge and agree that:

  • Your product may arrive in manufacturer packaging rather than ApexMane-branded packaging
  • Packaging appearance may differ from images shown on our website
  • External packaging does not affect product formula, quality, or effectiveness
  • This fulfillment method allows us to offer faster shipping and lower prices

The product inside is exactly as described. Only the external packaging may vary.

2.3 Product Images

Product images on our website are for illustrative purposes. While we strive for accuracy, actual packaging, bottle design, and labeling may vary from images shown. The formula and contents remain identical regardless of packaging appearance.

3. PRICING & PAYMENT

3.1 Pricing

All prices are listed in US Dollars (USD) unless otherwise specified. Prices are subject to change without notice, but any price changes will not affect orders already placed.

3.2 Payment Authorization

By providing payment information, you represent and warrant that:

  • You are authorized to use the payment method provided
  • The billing information you provide is accurate and complete
  • You authorize us to charge the total order amount to your payment method

3.3 Billing Descriptor

Charges will appear on your statement as "APEXMANE" or "APXMANE" or our payment processor's name. If you do not recognize a charge, please contact us before contacting your bank.

4. SHIPPING & DELIVERY

4.1 Processing Time

Orders are typically processed within 1-2 business days (excluding weekends and holidays).

4.2 Estimated Delivery Times

Destination Estimated Delivery
United States 7-12 business days
Canada 10-15 business days
International 14-21 business days

4.3 Delivery Acknowledgment

By placing an order, you acknowledge and agree that:

  • Delivery times are estimates, not guarantees
  • Shipping delays may occur due to customs, weather, carrier issues, or other factors beyond our control
  • Delays in shipping do not constitute grounds for a chargeback or dispute
  • You will contact us directly if your order has not arrived within 21 business days before initiating any dispute

4.4 Tracking Information

You will receive tracking information via email once your order ships. Please allow 2-3 days for tracking to update after shipment.

4.5 Incorrect Address

You are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrect addresses provided by the customer. Reshipment due to customer error may incur additional fees.

5. 150-DAY MONEY-BACK GUARANTEE

5.1 Guarantee Terms

We offer a 150-Day Money-Back Guarantee on all purchases. If you are not satisfied with your results for any reason, you may request a refund within 150 days of your original purchase date.

5.2 How to Request a Refund

To request a refund under our guarantee:

  1. Email us at [your email address] with your order number
  2. Include "Refund Request" in the subject line
  3. Briefly explain your reason for the refund (optional but appreciated)
  4. We will process your refund within 5-7 business days

5.3 Refund Conditions

  • Refunds are issued to the original payment method
  • You do not need to return the product to receive a refund
  • Refund requests must be made within 150 days of the original purchase date
  • Each customer is eligible for one refund under this guarantee

5.4 Guarantee Commitment

We honor our guarantee fully. If you are unsatisfied for any reason, contact us and we will make it right. Our guarantee exists so you never need to dispute a charge with your bank.

6. DISPUTE RESOLUTION & CHARGEBACKS

6.1 Contact Us First

If you have any issue with your order — including product concerns, shipping delays, billing questions, or dissatisfaction with results — please contact us directly before initiating a dispute with your bank or payment provider.

Email: [your email address] Response Time: Within 24-48 hours

6.2 Our Commitment

We are committed to resolving any issue to your satisfaction. In most cases, we can resolve concerns faster than a bank dispute process (which can take 60-90 days).

6.3 Chargeback Policy

By placing an order, you agree to the following:

  • You will contact ApexMane customer service before filing a chargeback or dispute
  • You acknowledge that chargebacks filed without first contacting us may be contested with documentation proving delivery and these Terms of Service
  • Fraudulent chargebacks (disputes filed despite receiving the product as described) may result in collection efforts and reporting to fraud prevention databases
  • If you have questions about a charge, you will email us before contacting your bank

6.4 Friendly Fraud Prevention

A chargeback should only be filed in cases of true fraud (unauthorized use of your payment method). If you authorized the purchase, received the product, and are simply dissatisfied, please use our 150-Day Guarantee instead. We will happily refund you — there is no need for a dispute.

7. PRODUCT EXPECTATIONS & RESULTS

7.1 Individual Results

Results from using ApexMane vary from person to person. Factors affecting results include:

  • Consistency of use
  • Individual biology and hair follicle condition
  • Duration of use
  • Lifestyle factors

7.2 Timeline Expectations

Based on the hair growth cycle, typical timelines are:

  • Weeks 1-4: Reduced shedding may be observed
  • Weeks 4-8: Hair may feel stronger and more anchored
  • Weeks 8-12+: Visible improvement in density may occur

7.3 No Medical Claims

ApexMane is a cosmetic product designed to promote the appearance of thicker, fuller hair. It is not a drug and is not intended to diagnose, treat, cure, or prevent any disease. We do not claim to "regrow" hair in a medical sense.

7.4 Expectation Acknowledgment

By purchasing, you acknowledge that:

  • Individual results vary
  • Results require consistent use over time
  • You have realistic expectations based on the information provided
  • Dissatisfaction with results is covered by our 150-Day Guarantee, not grounds for a chargeback

8. RETURNS & CANCELLATIONS

8.1 Order Cancellation

If you wish to cancel your order, please email us immediately at [your email address]. We can only cancel orders that have not yet shipped. Once an order has shipped, it cannot be cancelled but may be refunded under our guarantee.

8.2 Returns

We do not require you to return products to receive a refund under our 150-Day Guarantee. If you wish to return a product, please contact us for instructions.

8.3 Refused Deliveries

If you refuse delivery of your package, you are still responsible for the order. Refused packages will be treated as a return and refunded minus shipping costs once received.

9. INTELLECTUAL PROPERTY

All content on this website — including text, images, logos, and product descriptions — is the property of ApexMane and may not be reproduced, distributed, or used without written permission.

10. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • ApexMane is not liable for any indirect, incidental, or consequential damages arising from your use of our products
  • Our total liability shall not exceed the amount you paid for your order
  • We are not responsible for shipping delays caused by carriers, customs, or factors beyond our control

11. GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of [Your State/Country], without regard to conflict of law principles.

12. CHANGES TO TERMS

We reserve the right to update these Terms of Service at any time. Changes are effective immediately upon posting. Continued use of our website or placing an order after changes constitutes acceptance of the new terms.

13. CONTACT INFORMATION

For questions about these Terms of Service or your order:

Email: [your email address]

Response Time: We respond to all inquiries within 24-48 hours.

14. AGREEMENT

By placing an order, you confirm that:

  • You have read and understood these Terms of Service
  • You agree to the packaging disclosure in Section 2.2
  • You understand the shipping timelines in Section 4
  • You will contact us before initiating any bank dispute
  • You acknowledge the 150-Day Guarantee as your remedy for dissatisfaction

Thank you for choosing ApexMane.